Quick Response

The quickest IT support response times in London

At WinMax IT, we know that just an hour of server downtime can be critical in the business world. In that time you could be missing out on new business, losing data or risking malicious attacks from outside of your firewall. That’s why we operate our quick response service across London.

If you experience a system failure or any other issue within your IT infrastructure, our central West London location will ensure we get to you as quickly as possible. In fact, we promise an initial response to your email or call within 15-20 minutes. We will then ascertain whether we need to send one of our expert technical analysts to you or if the problem can be resolved remotely or by giving instructions over the phone. We are extremely efficient at diagnosing a fault and will aim to get your systems back up and running as quickly as possible.

95% of our support calls are resolved within 15 minutes

Whether you are experiencing problems with your data backup routines failing or you cannot connect to mailboxes via email hosting, we can help. Our years in the business, dedicated customer service and courteous approach mean you will always get the best service and advice from your WinMax IT analyst.

You can choose to call on us whenever you need us or you might like a more proactive approach to your IT support function. For example, we can set up automatic monitoring and alerts across your network that will send us instant notifications should a system experience a fault. We will then leap onto that fault and work on resolving it asap. We are often so quick at resolving these issues that the problem won’t have a chance to affect business operations. Our statistics show that we resolve up to 95% of IT support calls in 15 minutes or less.

24 hour support line open to all customers

We know that the modern business doesn’t necessarily work 9-5 hours. That’s why we offer our 24 hour quick response service. If you experience any fault outside of office hours, you know you can call our number at any time. We can offer on-site support or remote support and will identify the most appropriate form of support once we have diagnosed the problem. If we find that your hardware is at fault, we offer a hardware supply service and can simply arrange quick delivery of new components or devices.

Downtime can be damaging to any business, but with the WinMax IT support service you can be sure any problems you are experiencing will be resolved in minutes in most cases. Don’t put your business reputation at risk – keep our number on speed dial for those IT emergencies, you never know when you might need us. We offer our quick response technical support in London and remote support across the UK. Speak to our team today on 020 3384 8637 for a cost effective quote and more information.

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97% of all our customers are completely satisfied with our service

020 3384 8637